REZA FASHION / Information
Returns & replacements.
Please inspect your parcel on arrival and tell us promptly if something is wrong.
Updated 27 September 2026
Record the opening
Please make one clear, continuous unboxing video showing the sealed parcel, shipping label, opening, and product. Keep the packaging and labels. This is our preferred proof for a damaged or incorrect item and helps us verify the issue quickly.
Damaged or incorrect item
Contact us as soon as possible after delivery with your order reference, a description of the issue, and the unboxing video. Where damage or an incorrect item is verified, we will arrange a replacement. If replacement is unavailable, we will discuss another lawful remedy, including a refund where applicable.
If you could not record a video, still contact us. Share clear photographs and any other evidence you have. We will review the claim fairly; the absence of a video does not remove rights you have under applicable consumer law.
Other returns and cancellations
For a change of mind, contact us before dispatch. Once a prepaid order has been dispatched, any non-defect return or exchange depends on the product and the terms confirmed with you before payment. We will tell you whether a return is possible, who pays return shipping, and the refund method before you send an item back. Please do not send a parcel without first contacting us.
Contact us
Use your WhatsApp order conversation or contact page. Include your order reference so we can find the purchase quickly. Your statutory consumer rights remain unaffected by this policy.